Alex Townshend is Head of Environmental and Socio-economic Impact (ESI) at 'You. Smart. Thing.' (YST). In this role, she leads YST’s commercial strategy, working with visionary organisations committed to going beyond net zero and to co-creating sustainable socio-economic outcomes.

She manages YST’s team of Sustainable Travel Consultants, supporting partners to deliver smarter, more accessible travel experiences and measurable impact through visitor travel programmes.